As you may or may not know, I order green coffee beans online and roast them myself at home weekly. I have been ordering from the same company for months since I started home roasting. I have never had any issues with the deliveries from UPS until now. According to the UPS website, they tried to deliver the package to me three times unsuccessfully, then they decided to hold it for pickup, then the address was wrong and they corrected it, and then it was scanned for delivery at 4:03 this morning. It is now 8:30 in the evening, I have been in my apartment all day, and I am not seeing any packages, eh?
Here is what I have seen from those “InfoNotices” they put on your door. On 9/27, “Your written signature is required to leave package(s). I signed the back of the notice and left it on my door when I went out midday on 9/28. Unfortunately, I did not do so when I headed out about 5:15 PM later that day so I missed another deliver attempt. Another InfoNotice dated 9/28 was left on my door stating that the package had been left in the “office.” This is normal but when I went to pick it up yesterday, 9/29, the package was not there. I went out later on in the day, 9/29, and left the signed release form on my door but when I got home sometime around 6:30 PM I had another InfoNotice on the door, right next to the signed release form, stating that “The sender required a signature at the time of delivery.”
I confirmed with the sender that all they required was a signature, it did not have to be in person, and the package could be left in the management office, as has happened numerous times before. I have talked to UPS twice. They wanted to send the package back which was unacceptable. They wanted me to come pick up the package which was again unacceptable. Then they wanted to charge me to redeliver which was of course totally unacceptable. Get some customer service eh? And were are my effing coffee beans?